How It Works
01 — Apply Online
Complete our online enquiry form, provide your basic information and select the rental plan that suits you.
02 — Get Approved
We'll review your application and verify your licence and required documents
03 — Confirm Your Booking
Once approved, we'll confirm availability, payment and your collection arrangements
04 — Collect Your Scooter
Complete your vehicle inspection and handover at our Berkshire collection location
05 — Start Riding
Complete our handover, get on the road and start your journey with Vultra Rentals
Rental Requirements
01 — Identification
We require a valid UK Driving Licence (Full or Provisional with CBT). You must also provide two recent utility bills as proof of address (dated within last 3 months).
02 — Payment
A security deposit is required for all rentals. We accept payments via major credit/debit cards. The first week's rental must be paid in advance before vehicle collection.
03 — Eligibility
Riders must be at least 21 years old. You must have a clean driving record or disclose any points/convictions during the application process for insurance approval.
Collection & Vehicle Handover
When you collect your scooter, we complete a structured handover to make sure everything is clear before you ride.
• The vehicle condition is inspected and recorded
• Existing marks or damage are documented
• Required rental and handover documentation is completed
• Keys and supplied accessories are recorded
• Important vehicle controls are explained
• Rider responsibilities are explained
• You have an opportunity to ask questions
This handover protects both you and Vultra by creating a clear record of the vehicle's condition at the start of your rental.
During Your Rental
Rental payments must remain up to date throughout the rental period in accordance with the selected rental plan and rental agreementÂ
Rental Payments
Maintenance & Servicing
Vultra manages scheduled servicing and routine maintenance. Riders should promptly report warning lights, tyre problems, unusual noises, mechanical concerns or other faults
Customers can contact Vultra if they need any assistance or have questions regarding their scooter or rental
Rider Support
If a breakdown, accident, theft or other significant incident occurs, the rider should make themselves safe and contact Vultra as soon as possible. Repairs should not be authorised without Vultra's permission unless otherwise instructed
Breakdown & Incidents
Returning your scooter
01
Arrange your return
Confirm the agreed vehicle return date and location with Vultra
02
Return the vehicle
Return the scooter together with its keys and any equipment or accessories originally supplied.
03
Final inspection
Vultra will inspect and record the vehicle's condition and compare it with the original handover record.
04
Account Review
Any outstanding rental charges or authorised deductions will be handled in accordance with the rental agreement.
05
Rental complete
Once the return process has been completed, the rental will be formally closed.
Your Security Deposit.Â
A £300 refundable security deposit is required before your scooter is released.
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Your deposit is held separately from your rental payments for the duration of your rental. When your scooter is returned, we'll complete a final vehicle inspection and review your rental account.
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Provided there are no outstanding charges or applicable deductions under your rental agreement, your refundable deposit will be processed for return.